Delivery Information

 

HOW TO ORDER GIFT FLOWERS FOR DELIVERY

Customers can order via our website, phone calls or email enquiries are always welcome.

We appreciate it greatly if a Postcode is included when filling out your order, and a contact telephone number for yourself and the recipient if possible.

Our local delivery charge is included within the price shown on our website for all items. Local delivery covers a 10 mile radius surrounding our shop location.

Delivery addresses exceeding 10 miles from our location may be available. These areas will face a delivery surcharge and 24 hours notice subject to availability. If you are looking for a last minute outlying delivery please give us a call to check availability and any extra charge that may apply.

Same day delivery throughout the Colchester area is available for orders placed online before 12 noon - if you are looking for a last minute delivery please give us a call as we are often able to accommodate.

 

Delivery Charges - Frequently Asked Questions:

How much is the Delivery Charge?

Our local delivery charge for the Colchester area is £7.50 (includes delivery addresses within 10 miles of our shop location).

Outlying delivery locations may be available by special frequest - please call for availability.

Can I ask for a timed delivery?

TIMED DELIVERY

Our Delivery Drivers plan their route according to our Funeral orders and efficient routes.

Due to this we are unable to guarantee timed delivery.

You may request the AM or PM delivery round, whilst this is not a guarantee we do our best to fulfil this request

If the delivery address is for a business you may request a ‘before time’

- please make these requests clear in special instructions section.

What happens if the person isn't at home?

As florists, we understand how important the 'surprise at the door' element of a floral gift is to our customers. Unlike couriered flowers, buying from local independent shop such as us gives you the best chance of realising this. However, circumstances mean this is not always possible to achieve. In the event that the recipient of the flowers is not at home, we will take the following actions in this order, were possible:

1.) If a telephone number for the recipient has been provided, we will call them to tell them 'we have a delivery for' them. This keeps the surprise and allows us to take their preferred action.

2.) We will try and leave the flowers in a safe location at the property, then leave a note through their door detailing the location where they were left. This means that if we missed the surprise at the door, that they can at least experience it when they return home.

3.) Where leaving them a safe location is not possible, we will ask a neighbour to take in the flowers for them, then leave a note through their door detailing the location where they were left.

4.) If all else fails, we will return them to the shop, after leaving a note through their door requesting a call to arrange a re-delivery.

What does my delivery charge pay for?

While of course, the delivery charge primarily is necessary to pay for the running costs of making deliveries by road, such as vehicle costs and upkeep, insurance, fuel and supporting the cost of our full time drivers, it also covers the administration of taking and preparing your order ready for delivery. At Jennifleurs, we have full-time administration staff dedicated to taking your order, writing card messages, quality control and customer service. Each and every order is important to us and is a reflection of us, therefore we take the time to ensure each aspect of your gesture has been checked over before it leaves the shop.

Do you deliver nationally or further afield?

Jennifleurs is a local independent family run business. We are not part of a relay service such as E-Florist or Interflora. Our aim is to serve our local customers to the best of our ability and to ensure the quality of our flowers remains consistently high wherever they are going. For this reason, we NEVER use a courier service to deliver our flowers to areas outside of our delivery range, as we cannot guarantee their quality in transport.

However, Jennifleurs is also recognised nationally for the quality of its funeral tributes, particularly bespoke designs. Therefore on some occasions, arrangements can be made to take funeral flowers further afield, as long as this remains economical for us to do so. Areas such as Southend, Braintree, Ipswich, Chelmsford and Brentwood are some of the areas where reasonable arrangements can be made.

For areas outside of this, it would necessitate us to hire an additional vehicle and additional driver for the day and therefore incur significant extra delivery costs; for example, taking funeral flowers to North London would incur a cost of roughly £100. For those wishing for deliveries to areas nationally, it may be economical for you to use this option if you are ordering several funeral pieces with us. Indeed, using this option we have delivered flowers as far as Northampton, Hastings and Stoke-On-Trent.

Do you ever offer free delivery?

As has been noted on this page, there are inherent costs to operating a delivery service that mean we are not in a position to offer free delivery. However there are limited circumstances where we do not charge for delivery:

1.) The flowers you have ordered are for a funeral and are being delivered to a funeral director. We do not charge to these locations as on any given day, it is likely that we are already delivering to them before you have placed your order. We also often have several family members individually ordering floral tributes to go for the same service. As it would be egregious for us to collect several delivery charges for the same trip, we offer this service for free.

2.) The delivery is within the boundaries of St Johns estate. If the address is on St Christopher Rd, St Johns Rd, St Cyrus Rd, Upland Drive or any of the adjoining roads within the estate, we do not charge for delivery, as the cost to us is minimal.